FAQ

To start bidding, you must complete a few steps:
1. Register on our website.
2. Confirm your email address and phone number.
3. Top up your virtual wallet by 30 EUR. This is a non-refundable Entry Fee which, after winning an auction, is counted towards the Success Fee.
4. Select the preferred vehicle and start bidding.
5. Make the highest bid and win the auction.

At the time of presenting a vehicle in an auction, every seller can set the minimum sum for which he is ready to sell the vehicle. 
If the auction participant does not reach the minimum amount, the seller has the right not to sell the vehicle. If the auction participant reaches the minimum reserve amount, the auction is won, and the transaction is completed.

No, the seller has the right not to sell his vehicle if the collected amount does not reach the minimum sale reserve.

If the seller's reserve price was not met or not set and your bid was the last one, after the auction ends, negotiations will begin between you and the seller, lasting for 48 hours. During this time, you can negotiate the final price offer.

The buyer, after winning the auction, commits to signing the sale and purchase agreement with the vehicle seller within 7 calendar days, paying the offered and confirmed price for the vehicle into the bank account provided by the seller or in cash and collecting the vehicle by the agreed deadline.

During the auction, the seller does not have the right to sell the vehicle. If after the auction it becomes clear that the vehicle has already been sold or otherwise transferred, the seller must pay liquidated damages of EUR 200.00 to the auction organiser by topping up his virtual wallet, from which the amount is debited within 48 hours.

If the vehicle does not match its description on the website or the buyer finds out about substantial hidden defects of the vehicle only after its physical inspection, then the buyer has the right to refuse to buy the vehicle. In that case, the buyer will get a refund to his virtual wallet. The buyer must immediately (within 1 working day from the occurrence of the fact at the latest) report such defects by email to: [email protected]. Evidence of defects must be attached to the email, otherwise there must be a reason provided for not doing so, and a refund of the Success Fee must be requested. If the buyer’s request is valid, funds will be transferred to his virtual wallet within 7 calendar days from the day of the request. If hidden defects were not found in the vehicle, the buyer must buy the vehicle. In case of violation of this obligation, the buyer must pay liquidated damages equal to the amount of the Success Fee to the auction organiser. If the vehicle is marked with the “Insurance Auction” label, hidden defects cannot be a reason to refuse to buy it or to reduce its price.

Auction fees are not applicable to the seller. He can create an auction completely free.

If the buyer wishes to place bids, he must pay a one-time non-refundable Entry Fee of EUR 30, which is counted towards the Success Fee if he wins.

The Success Fee is a fee that applies in case of winning an auction. It is payable within 2 calendar days, and its amount depends on the value of the auction that was won (auction rules, point 5.5):

If you have in mind a maximum price that you are ready to pay for the selected vehicle, you can use the autobidder. The system will automatically raise the price if other participants place higher bids than yours, until your maximum price is reached. By using the autobidder, you will not need to monitor bids and actively participate in an auction. You will be informed by email when the set limit is reached. 

No, there is no starting price.

Since the purpose of the auction is to avoid phone calls and useless inspections, it is of paramount importance for the vehicle which is being presented at the auction to have a very comprehensive description with all defects listed in it and without hiding any details. 
The more accurate the description and photos, the more successful the auction can be expected to be.

The seller guarantees that the vehicle which he offers to sell has all documents required for vehicle registration in the European Union.

Auctions take place on all days of the week; however, they are confirmed only on working days from 9am to 5pm.

We strive to ensure that no one has to pay fines, so we expect honesty from our sellers and buyers.
However, if one of the parties violates the rules, they may be subject to the following fines:
Sellers:
The seller must pay a 200 EUR penalty if the description did not state that the vehicle does not have all the documents required for registration in the European Union, if the transaction did not take place because of hidden defects found in the vehicle, or if it turns out that:
- the seller has already sold the vehicle through other channels,
- the seller did not sign the sale and purchase agreement within 7 calendar days or did not transfer the vehicle after receiving the payment.

Buyers:
If the buyer does not sign the sale and purchase agreement, pay the price or collect the vehicle within 7 calendar days, he must pay EUR 30 for each calendar day of delay.
If the buyer refuses to purchase the vehicle without serious reasons (only substantial hidden defects of the car and its mismatch with its description count as serious reasons), he must pay a fine equal to the Success Fee to the auction organiser.

Yes. You can list vehicles, wheels, tires, and license plates on the auction completely FREE of charge.

Yes. If the offered price was too low and you did not agree to it, you can relist the auction for FREE.

The winner must sign the sale and purchase agreement with you within 7 calendar days (auction rules, point 5.6).